Frequently Asked Questions
Everything you need to know about your Braun Büffel purchase.
How do I care for my leather products?
To maintain the longevity of your leather goods, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, damp cloth for cleaning and applying a high-quality leather conditioner every few months.
What is the warranty policy on Braun Büffel items?
We offer a 12-month limited warranty from the date of purchase against manufacturing defects. This does not cover natural wear and tear, misuse, or accidental damage.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of receipt, provided the item is in its original, unused condition with all tags and packaging intact.
Are your products made from genuine leather?
Yes, all Braun Büffel products are crafted from premium, high-grade genuine leather sourced from reputable tanneries to ensure durability and a luxurious finish.
Do you offer personalization or embossing services?
We offer complimentary gold or silver foil embossing on selected small leather goods. Look for the 'Personalize' option on the product page to see if your item is eligible.